Returns & Warranty

We want you to be satisfied with your purchase from Yare Tools. If you wish to return an item, the following conditions apply:

Return period

• Returns are possible within 14 days of receiving the goods.
• A conditional right of return applies.

To ensure your request is processed quickly and smoothly, please follow these steps:

1. Contact us in advance

Please register your refund with us in advance.

Options:

• via the contact form
• by email to contact@yaretools.com

Please provide the following information:

• Order number
• Item for which you are requesting a refund
• Reason for the refund

Refund via customer account (optional)

Alternatively, you can submit your request via your customer account:

• Select “Orders”
• Open the order via “View”
• select whether the entire order or individual items should be refunded

You can view the status at any time under “My refund requests”.

2. Return label

After your request has been reviewed, you will receive a return slip by email.

3. Returning the goods

Pack the items securely for transport and take the package to a drop-off point of the specified shipping service provider.

Please ensure that the return label is clearly visible on the package.

Once your return has been received and inspected, we will contact you and inform you of the next steps.

Important note

If the return does not meet the conditions (e.g., signs of use, missing original packaging, or damage), we reserve the right to return the goods to you or claim a reduction in value.

A statutory warranty of 2 years from the date of delivery applies to all products.

Every product is carefully inspected before shipping to ensure quality and functionality.

Excluded from the warranty are:

• Damage caused by improper handling
• normal wear and tear and wearing parts
• Interventions or repairs not carried out by Yare Tools

Should a product show a defect within the warranty period, please contact us at
contact@yaretools.com with:

• your order number
• a description of the problem

We review each case individually and will find a suitable solution together.

Grounds for exclusion

The warranty is only provided if there are no grounds for exclusion. These include:

• Normal wear and tear
• Damage caused by incorrect manipulation or improper use
• Interventions and manipulations by the customer
• External circumstances such as natural hazards, moisture, drop, and impact damage

Processing of warranty claims

To assert a warranty claim, please contact us immediately by email at
contact@yaretools.com with the order number and the defect.